Evaluation of e-commerce websites accessibility and usability: an e-commerce platform analysis with the inclusion of blind users
Evaluation of e-commerce websites accessibility and usability: an e-commerce platform analysis with the inclusion of blind users
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电子商务网站可访问性和可用性评估：包含盲人用户的电子商务平台分析
DOI：
10.1007/s10209-017-0557-5
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发表时间：
2017
影响因子：
2.4
通讯作者：
M. Oliveira
中科院分区：
文献类型：
--
作者：
R. Gonçalves;Tânia Rocha;J. Martins;F. Branco;M. Oliveira
考虑到与电子商务网站可访问性和可用性相关的重要性，对最相关的葡萄牙电子商务网站之一进行了研究，使用自动和手动评估程序。在初始阶段，我们使用一个名为SortSite的网站可访问性和可用性自动工具来评估选定的网站；之后，我们执行手动评估以验证之前检测到的每个错误，并提出克服这些错误的可能解决方案。在第三阶段，三位可用性专家被用来对所选网站进行启发式评估。最后，对盲人进行了用户测试，以充分评估无障碍和可用性准则和标准的遵守情况。结果表明，该平台在自动评价方面得分较高；然而，当启发式和手动评估执行时，发现了一些可访问性和可用性问题。此外，用户测试结果显示，在效率、有效性和满意度方面，参与者群体的得分很低。作为结论，我们强调了用户交互问题，并提出了7条建议，重点是提高被评估电子商务网站以及其他类似网站的可访问性和可用性。
Considering the importance associated with e-commerce website accessibility and usability, a study on one of the most relevant Portuguese e-commerce websites has been performed using both automatic and manual assessment procedures. In an initial stage, we evaluated the chosen website with a Web accessibility and usability automatic tool called SortSite; after that, we performed a manual evaluation to verify each previously detected error and present possible solutions to overcome those faults. In a third phase, three usability specialists have been used to perform a heuristic evaluation of the chosen website. Finally, user tests with blind people were carried out in order to fully assess the compliance with accessibility and usability guidelines and standards. The results showed that the platform had a good score regarding the automatic evaluation; however, when the heuristic and manual evaluations were performed, some accessibility and usability problems were discovered. Moreover, the user test results showed bad marks regarding efficiency, effectiveness, and satisfaction by the group of participants. As a conclusion, we highlight user interaction problems and propose seven recommendations focused on enhancing accessibility and usability of not only the evaluated e-commerce website, but also of other similar ones.
DOI：
10.1007/978-3-319-03068-5_10
发表时间：
2013
期刊：
--
影响因子：
--
作者：
Roast C
通讯作者：
Roast C