Monitoring email to indicate project team performance and mutual attraction
Monitoring email to indicate project team performance and mutual attraction
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监控电子邮件以表明项目团队的绩效和相互吸引力
DOI：
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发表时间：
2014
期刊：
影响因子：
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通讯作者：
L. Robert
中科院分区：
文献类型：
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作者：
Sean A Munson;Karina Kervin;L. Robert
许多项目团队的经理和导师都希望有更有效的方法来监控和预测社会关系的质量，以及在他们管辖范围内的团队的表现。先前的一项研究发现，语言模仿的一种形式、语言风格匹配和一些词汇特征表明团队在短期实验室任务中的表现和相互吸引。在本文中，我们仅使用有限的、不显眼地获得的沟通痕迹，评估这些度量是否也可以作为长期项目团队的绩效、共享理解和团队信任的指标。在我们使用学生项目团队电子邮件进行的为期四个月的评估中，我们发现在我们的领域设置中，没有人支持LSM或大多数先前确定的测量方法作为实际指标。我们确实找到了一些支持使用面向未来的词语来表示团队在一段时间内的表现。
Many managers and mentors for project teams desire more efficient and more effective ways of monitoring and predicting the quality of social relationships and the performance of teams under their purview. A previous study found that one form of linguistic mimicry, linguistic style matching, and some lexical features indicated team performance and mutual attraction in short-term, laboratory tasks. In this paper, we evaluate whether these measures also work as indicators for performance, shared understanding, and team trust in longer-duration project teams, using only limited, unobtrusively obtained communication traces. In our four-month evaluation using student project team emails, we found no support for LSM or most of the previously identified measures as practical indicators in our field setting. We did find some support for using future-oriented words to indicate team performance over time.