Using Company–Academia Networks for Improving Product/Service Systems at Large Companies
Using Company–Academia Networks for Improving Product/Service Systems at Large Companies
复制标题
使用公司-学术界网络改进大型公司的产品/服务系统
DOI：
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发表时间：
2009
期刊：
影响因子：
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通讯作者：
A. Ö. Rönnbäck
中科院分区：
文献类型：
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作者：
E. Sundin;G. Ö. Sandström;M. Lindahl;A. Ö. Rönnbäck
许多制造商出于不同的原因正在将重点从主要提供实物产品的供应商转向为客户提供更多的服务。传统上，制造企业的重点更多地放在产品开发而不是服务开发上。这就是产品/服务系统 (PSS) 开发人员与了解这种情况的其他人会面很重要的原因之一。本章介绍了瑞典大型 PSS 提供商面临的挑战，以及如何在 PSS 公司-学术界网络环境中探索和讨论这些挑战。结论是，在网络会议的头三年中，这种方法取得了成功。此外，从参与该网络中获得的经验为 PSS 提供商和研究人员提出了建议，考虑启动类似的网络和/或已经开始构建网络。
Many manufacturers are shifting focus for different reasons from being providers of mainly physical products to providing increased services in their customer offerings. Traditionally, the focus of manufacturing companies has been more on product development than service development; this is one reason why it is important for Product/Service Systems (PSS) developers to meet others who understand this situation. This chapter describes challenges large PSS providers in Sweden are facing, and how these can be explored and discussed within a PSS company–academia network setting. It is concluded that during the three first years of network meetings, this approach has been a success. In addition, the experiences gained from participation in this network have resulted in recommendations for PSS providers and researchers thinking of starting up similar networks and/or building ones has already begun.