Promises and Pitfalls of Using Social Media in Public E-procurement: an Appraisal
Promises and Pitfalls of Using Social Media in Public E-procurement: an Appraisal
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在公共电子采购中使用社交媒体的承诺和陷阱：评估
DOI：
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发表时间：
2014
影响因子：
2.1
通讯作者：
Wahed Waheduzzaman
中科院分区：
文献类型：
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作者：
S. As;S. Rahman;M. Rahim;G. Cairns;Charmine E J Härtel;Wahed Waheduzzaman
近年来，社交媒体（SM）正在成为低成本信息交换的通用平台，并在企业和零售层面吸引了大量用户。因此，从理论上讲，供应链管理可用作加强公共部门电子采购的工具。为此，我们准备了一个概念模型，借鉴文献综述和一些例子，同时确定了一套预期的好处和挑战，在四个阶段的电子采购。利用这一框架，对澳大利亚公共采购举措和15名从事电子采购的联邦政府高级官员进行了案例研究。对他们进行了访谈，以了解在公共电子采购中使用供应商管理的可能性和挑战。研究结果表明，澳大利亚公共部门电子采购过程中SM的使用范围有限。研究结果的影响进行了讨论，并提出了一些建议。
Social Media (SM), in recent years, is emerging as a common platform for low cost information exchange, and has attracted a critical mass of users both at corporate and retail levels. Theoretically, SM can thus be used as a tool to strengthen e-procurement in the public sector. Towards this end, we have prepared a conceptual model drawing on literature reviews and some examples while identifying a set of expected benefits and challenges within four stages of e-procurement. Using the framework, a case study has been conducted involving Australian public procurement initiatives and 15 federal government senior officials engaged in e-procurement. They have been interviewed to shed light on the possibilities and challenges of using SM in the public e-procurement context. The findings of the study suggest a limited scope for SM usage in the Australian public sector e-procurement process. The implications of the findings are discussed and some recommendations offered.