Optimizing a Restaurant’s Seating Capacity
Optimizing a Restaurant’s Seating Capacity
复制标题
优化餐厅的座位容量
DOI：
10.1177/0010880402434005
复制
发表时间：
2002
期刊：
影响因子：
--
通讯作者：
Gary M. Thompson
中科院分区：
文献类型：
--
作者：
Gary M. Thompson
这篇文章的重点是只有步行顾客的餐馆（即，不接受预订），其中男女主人或女主人安排当事人就座，当事人分开就座。这些餐厅在美国很常见，因为它们代表了许多大型全方位服务连锁餐厅的客户服务流程（例如，Applebee's，辣椒's，TGIF）.具体而言，本文探讨是否应配置这样的餐厅表专用于特定的党的大小或配置与表，可以结合座位更大的党。为了说明这些安排的不同之处，考虑一家可以容纳一到八人的餐厅。使用专用桌，可以使用2-、4-、6-和8-顶桌的混合，其中1人和2人的聚会在2-顶桌上服务，3人和4人的聚会在4-顶桌上服务，5人和6人的聚会在6-顶桌上服务，7人和8人的聚会在8-顶桌上服务。另一方面，如果桌子是可组合的，餐厅可能完全由2个顶层组成。在本文中，我根据RevPASH（每可用座位小时的收入）来衡量绩效，RevPASH是餐厅根据其座位和处理客户的能力提供的。人们可以为任何一种配置类型提出论据。人们可以预测，可配置的餐厅更好，因为可组合的桌子提供的灵活性（即，可以被推到一起以服务于一大群人的桌子）。然而，具有灵活表的缺点是，有时必须将空表放置为“保持”，以便它们可以
This article focuses on restaurants with only walk-in customers (i.e., no reservations are taken), where a host or hostess seats the parties and where parties are seated separately. These restaurants are common in the United States, since they represent the customer-service process in many large, full-service restaurant chains (e.g., Applebee’s, Chili’s, TGIF). Specifically, this paper examines whether such restaurants should be configured with tables dedicated to particular party sizes or configured with tables that can be combined to seat larger parties. To illustrate the differences in these arrangements, consider a restaurant that can accommodate parties of one through eight people. Using dedicated tables, one might use a mix of 2-, 4-, 6and 8-top tables, where parties of one and two people are served at 2-tops, parties of three and four people are served at 4-tops, parties of five and six people are served at 6-tops and parties of seven and eight people are served at 8-tops. On the other hand, if tables are combinable, the restaurant might be composed entirely of 2-tops. I measure performance in this paper based on the RevPASH—the revenue per available seat hour—that is delivered by the restaurant based on its ability to seat and process customers. One can make arguments for either type of configuration. One could predict that configurable restaurants are better, because of the flexibility offered by combinable tables (i.e., tables that may be pushed together to serve a large group). However, a disadvantage of having flexible tables is that sometimes empty tables must be placed “on hold” so that they can