Online Reviews of 500 Urologists
Online Reviews of 500 Urologists
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DOI：
10.1016/j.juro.2012.12.013
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发表时间：
2013-06-01
影响因子：
6.6
通讯作者：
Farooq, Ahmer
中科院分区：
文献类型：
--
作者：
Ellimoottil, Chandy;Hart, Alissa;Farooq, Ahmer
目的：患者对易于获取的医生质量信息的需求导致了医生评论网站的发展。这些网站引起了一些医生的关注，他们认为评级可能会产生误导。在这项研究中，我们通过查看来自流行医生评论网站的评分和书面评论样本来描述泌尿科医生在线评论的现状。材料与方法：从数据库9940名泌尿科医师中随机抽取500名。从10个流行的医生评论网站上收集每位医生的数字评分并进行分析。还收集了来自单个医生评论网站的书面评论，然后将其分类为极负面/正面、负面/正面或中性。结果：我们的样本包括来自39个州（包括大小城市和4个人口普查区）的471名男性和29名女性泌尿科医生。有398名（79.6%）泌尿科医生在10个医生评价网站中获得至少1分（范围从0到64）。平均而言，综合评分仅基于2.4个提交的评分。大多数医生有正面评价（86%），36%的医生有高度正面评价。当性别（p = 0.72）、地区（p = 0.87）和城市规模（p = 0.87）进行比较时，评论的中位数没有差异。书面评论大多是积极的或非常积极的（53%）。结论：我们建议医生和患者意识到，大多数泌尿科医生至少在一个医生评论网站上获得评分，虽然大多数评分和评论都是有利的，但综合评分通常是基于少数评论，因此可能不稳定。
Purpose: Patient demand for easily accessible information about physician quality has led to the development of physician review websites. These sites concern some physicians who argue that ratings can be misleading. In this study we describe the landscape of online reviews of urologists by looking at a sample of ratings and written reviews from popular physician review websites.Materials and Methods: A total of 500 urologists were randomly selected from a database of 9,940. Numerical ratings from 10 popular physician review websites were collected for each physician and analyzed. Written reviews from a single physician review website were also collected and then categorized as extremely negative/positive, negative/positive or neutral.Results: Our sample consisted of 471 male and 29 female urologists from 39 states including small and large cities and 4 census regions. There were 398 (79.6%) urologists who had at least 1 rating on any of the 10 physician review websites (range 0 to 64). On average the composite rating was based on scores from only 2.4 submitted ratings. Most physicians had positive ratings (86%), with 36% having highly positive ratings. No difference was seen in the median number of reviews when gender (p = 0.72), region (p = 0.87) and city size (p = 0.87) were compared. Written reviews were mostly positive or extremely positive (53%).Conclusions: We advise physicians and patients to be aware that most urologists are rated on at least 1 physician review website, and while most ratings and reviews are favorable, composite scores are typically based on a small number of reviews and, therefore, can be volatile.