Servitization: revisiting the state-of-the-art and research priorities
Servitization: revisiting the state-of-the-art and research priorities
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DOI：
10.1108/ijopm-06-2015-0312
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发表时间：
2017-01-01
影响因子：
9.9
通讯作者：
Ridgway, Keith
中科院分区：
文献类型：
--
作者：
Baines, Tim;Bigdeli, Ali Ziaee;Ridgway, Keith
目的-本文的目的是从组织变革的角度来巩固服务化知识基础，确定发达国家，发展和未开发的主题，以提供一个平台，指导未来的research.Design/方法/途径-本文解决了三个目标：它全面审查组织变革管理文献的理论框架的选择;它通过系统的文献综述对现有的研究进行了分类，并对232篇论文进行了分析，提出了一个研究议程。然而，一些主题，特别是与服务化转型，仍然undeveloped.Research限制/影响-虽然作者试图包括所有出版物相关的服务化，有些可能没有被捕获。评估和解释依赖于研究团队和随后的研究workshops.Practical影响-从业者的服务化的最重要的挑战之一是如何转变制造业组织利用机会。本文整合了关于服务化的文献，确定了关键研究主题的进展，并为未来的研究提供了一个平台。我们的目标是通知研究，最终导致从业者寻求servitize. Origality/价值的路线图-虽然现存的审查servitization确定主题，以及检查，他们努力确定未回答的问题。本文通过将服务化作为组织变革的一个过程来解决这一差距。
Purpose - The purpose of this paper is to consolidate the servitization knowledge base from an organizational change perspective, identifying developed, developing and undeveloped topics to provide a platform that directs future research.Design/methodology/approach - This paper addresses three objectives: it comprehensively examines organizational change management literature for selection of a theoretical framework; it classifies extant studies within the framework through a systemic literature review; and it analyses 232 selected papers and proposes a research agenda.Findings - Analysis suggests increasing global awareness of the importance of services to manufacturers. However, some topics, especially related to servitization transformation, remain undeveloped.Research limitations/implications - Although the authors tried to include all publications relevant to servitization, some might not have been captured. Evaluation and interpretation relied on the research team and subsequent research workshops.Practical implications - One of the most significant challenges for practitioners of servitization is how to transform a manufacturing organization to exploit the opportunity. This paper consolidates literature regarding servitization, identifying progress concerning key research topics and contributing a platform for future research. The goal is to inform research to result eventually in a roadmap for practitioners seeking to servitize.Originality/value - Although extant reviews of servitization identify themes that are examined well, they struggle to identify unanswered questions. This paper addresses this gap by focusing on servitization as a process of organizational change.