How strategy map works for Ontario's health system
How strategy map works for Ontario's health system
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DOI：
10.1108/09513550910961628
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发表时间：
2009-01-01
影响因子：
2.8
通讯作者：
Chan, Yee-Ching
中科院分区：
文献类型：
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作者：
Chan, Yee-Ching
目的-本文的目的是为了验证平衡计分卡和战略地图在医疗保健领域的不断发展的应用。本文旨在描述一些创新的方法，通过医疗机构和卫生系统在实施卡普兰和诺顿的战略地图和平衡计分卡。虽然战略地图和平衡计分卡是有用的战略管理工具，政策制定者和决策者应该充分了解实施问题和挑战，他们通过在医疗机构和卫生system.Design/方法/方法-本文是基于文献综述的应用战略地图和平衡计分卡在医疗机构和卫生系统。卫生部和长期护理及其机构的出版物也进行了检查，以评估战略重点和计划为安大略的卫生system.Findings -从文献综述和案例研究引用，越来越多地使用战略地图和平衡计分卡被发现在医疗保健部门。实施既独特又创新。此外，战略地图和平衡计分卡是有效的沟通和战略管理工具，在调整和整合的战略目标的各个层次在health system.Practical影响-本文给出了不同的实施方法的战略地图和平衡计分卡在医疗部门的帐户;从而为政策制定者和决策者提供了如何在其组织中实施战略管理工具的选择。独创性/价值-本文通过文献综述和案例分析，强调了战略地图和平衡计分卡在医疗保健领域的价值和应用。
Purpose - The purpose of this paper is to exemplify the evolving applications of balanced scorecard and strategy map in the healthcare sector. This paper seeks to describe a number of innovative approaches adopted by healthcare organizations and health systems in their implementation of Kaplan and Norton's strategy map and balanced scorecard. Although strategy map and balanced scorecard are useful strategic management tools, policy makers and decision makers should be well-informed about implementation issues and challenges of their adoption in healthcare organizations and health systems.Design/methodology/approach - The paper is based on a literature review of the applications of strategy map and balanced scorecard in healthcare organizations and health systems. Also publications of the Ministry of Health and Long-Term Care and its agencies are examined to assess the strategic priorities and plans for Ontario's health system.Findings - From the literature review and case studies cited, an increasing use of strategy map and balanced scorecard was found in the healthcare sector. The implementation is both unique and innovative. Moreover, strategy map and balanced scorecard are effective communication and strategic management tools in aligning and integrating the strategic goals of various levels within the health system.Practical implications - The paper gives an account of the different implementation approaches of strategy map and balanced scorecard in the healthcare sector; thereby providing policy makers and decision makers with choices on how to implement the strategic management tool in their organizations.Originality/value - The literature review and case studies described here highlight the value and applications of strategy map and balanced scorecard in the healthcare sector.