An application-independent intelligent user support system exploiting action-sequence based user modelling
An application-independent intelligent user support system exploiting action-sequence based user modelling
复制标题
独立于应用程序的智能用户支持系统，利用基于动作序列的用户建模
DOI：
10.1007/978-3-7091-2490-1_24
复制
发表时间：
1999
期刊：
影响因子：
--
通讯作者：
S. Stoev
中科院分区：
文献类型：
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作者：
L. Encarnação;S. Stoev
许多软件系统的可用性受到其复杂性的影响，这通常是由市场驱动的捆绑大量功能的趋势造成的，这些功能被认为可以增加产品的吸引力。然而，这种尝试往往会导致软件具有较差的可用性特征，因此需要大量的初始努力才能让用户熟悉系统。克服这个问题的一种方法是提供用户适应的用法支持。本文提出了一个基于可移植性的智能用户支持实验系统。为了实现这一目标，该系统支持多种用户和任务建模方法，并且独立于托管软件应用程序环境，因此可以随时与现有的和新的应用程序集成。不同的用户建模方法已经在嵌入我们系统的医疗软件应用中进行了经验评估和比较。报告简要叙述了这项评价的结果。
Many software systems’ usability suffers from their complexity, usually caused by the market-driven trend to bundle a huge amount of features, which are supposed to increase the product’s attractiveness. This attempt, however, more often than not leads to software with poor usability characteristics, therefore requiring an extensive amount of initial effort for the users to become familiar with the system. One way to overcome this problem is by providing user-adapted usage support.In this paper we present an experimental system for intelligent user support, which has been developed under the aspect of portability. Focusing on this goal, the system supports a variety of user- and task-modeling approaches and is independent from the hosting software application environment, thus being ready to integrate with existing and new applications. The different user-modeling approaches have been empirically evaluated and compared in a medical software application embedding our system. The results of this evaluation are briefly described in the report.