Monitoring social media: Students satisfaction with university administration activities
Monitoring social media: Students satisfaction with university administration activities
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DOI：
10.1007/s10639-016-9558-x
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发表时间：
2017-09-01
影响因子：
5.5
通讯作者：
Novikov, Andrey Vadimovich
中科院分区：
文献类型：
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作者：
Koshkin, Andrey Petrovich;Rassolov, Ilya Mihajlovich;Novikov, Andrey Vadimovich
本文提出了一种新颖的方法，确定满意的学生与他们的大学管理活动的基础上，研究的内容评论的社交网络。对学生意见的分析揭示了大学行政工作中值得关注的领域和优先领域。本文描述了大学生活中的大型事件对学生在社交网络上表达的观点的影响。开发了一个典型日历年的学生在社交网络上评论大学行政工作的活动模型。研究结果提出了关于改善大学行政部门与学生在社交网络上互动的结论和建议。
The paper presents an original method of identifying satisfaction of students with the activities of their university administration based on studying the content of comments on the social networks. The analysis of student opinions revealed areas of concern and priority areas in the work of the university administration. The paper characterizes the influence of large-scale events in the life of the university on student views expressed on the social networks. A model of students' activity on commenting university administration work on the social networks for a typical calendar year has been developed. The study resulted in the formulation of conclusions and recommendations on improving the interaction between the university administration and the students on the social networks.