Egocentrism over e-mail: Can we communicate as well as we think?
Egocentrism over e-mail: Can we communicate as well as we think?
复制标题
DOI：
10.1037/0022-3514.89.6.925
复制
发表时间：
2005-12-01
影响因子：
7.6
通讯作者：
Ng, ZW
中科院分区：
文献类型：
--
作者：
Kruger, J;Epley, N;Ng, ZW
如果没有诸如手势、强调和语调等副语言提示的好处，就很难通过电子邮件(e-mail)传达情感和语气。五个实验表明，这一限制往往被低估，以至于人们倾向于相信他们可以通过电子邮件进行比实际更有效的沟通。研究4和研究5进一步表明，这种过度自信源于自我中心主义，即在评估别人的观点时脱离自己的观点所固有的困难。因为电子邮件通信者根据他们的意图--比方说，讽刺还是滑稽--以不同的方式“听到”一句话，所以很难理解他们的电子受众可能不会。
Without the benefit of paralinguistic cues such as gesture, emphasis, and intonation, it can be difficult to convey emotion and tone over electronic mail (e-mail). Five experiments suggest that this limitation is often underappreciated, such that people tend to believe that they can communicate over e-mail more effectively than they actually can. Studies 4 and 5 further suggest that this overconfidence is born of egocentrism, the inherent difficulty of detaching oneself from one's own perspective when evaluating the perspective of someone else. Because e-mail communicators "hear" a statement differently depending on whether they intend to be, say, sarcastic or funny, it can be difficult to appreciate that their electronic audience may not.