FINDINGS OF INNOVATION RESEARCH APPLIED TO QUALITY MANAGEMENT PRINCIPLES FOR HEALTH-CARE
FINDINGS OF INNOVATION RESEARCH APPLIED TO QUALITY MANAGEMENT PRINCIPLES FOR HEALTH-CARE
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DOI：
10.1097/00004010-199521000-00004
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发表时间：
1995-03-01
影响因子：
2.5
通讯作者：
HUNDT, AS
中科院分区：
文献类型：
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作者：
GUSTAFSON, DH;HUNDT, AS
我们要求医疗保健专业人员识别并优先考虑在其组织中实施TQM的障碍。缺乏全面质量管理成功的证据是一个常见的障碍。作为回应，我们借鉴了创新文献中的研究，这些文献确定了区分成功与失败的创新和改进努力的因素。应用于TQM原则，创新的发现压倒性地支持客户和质量意识。在较小的程度上，其他原则得到支持，这表明该领域的未来研究。
We asked health care professionals to identify and prioritize barriers to implementing TQM in their organizations. Lack of evidence of TQM success was a commonly listed barrier. In response, we drew from research in the innovation literature that identifies factors that distinguish successful from failed efforts to innovate and improve. Applied to TQM principles, innovation findings overwhelmingly support customer and quality mindedness. To a lesser degree other principles are upheld, suggesting future research in the area.