Volunteer and Staff Relations
Volunteer and Staff Relations
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志愿者和员工关系
DOI：
10.1002/9781118386194.ch11
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发表时间：
2012
期刊：
影响因子：
--
通讯作者：
N. Macduff
中科院分区：
文献类型：
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作者：
N. Macduff
志愿者和工作人员之间的关系多年来一直受到学者和志愿者项目管理人员的关注。当人们作为团队在组织、机构或项目的所有级别一起工作时，高效和有效的服务就会交付给客户、赞助人或成员。有三种不同类型的团队：做事情或做事情的志愿者团队，管理事情的团队，以及推荐事情的团队。本章提供了一些如何有效管理它们的想法。然后解释管理层和志愿领导人如何确定志愿人员-工作人员关系的现状，然后制定战略，改善工作人员-志愿人员的工作环境，以提高生产率。皮尔斯提出了志愿者和工作人员之间可能存在的负面紧张关系的三个原因：专业地位、从慈善机构中获利以及管理制度。最后，本章提出了加强志愿者与员工关系的建议。受控词汇员工关系管理；志愿者
The relationship between volunteers and staff has had the attention of both scholars and those who manage volunteer programs for many years. When people work together as teams, at all levels of an organization, agency, or program, efficient and effective services are delivered to clients, patrons, or members. There are three different types of teams: volunteer‐staff teams that make or do things, teams that run things, and teams that recommend things. This chapter gives some idea of how they might be managed effectively. It then explains how management and voluntary leaders can determine the current state of volunteer‐staff relations and then develop strategies to improve the staff‐volunteer work environment to increase productivity. Pearce suggests three causes for the negative tension that can exist between volunteers and staff: professional status, profiting from charity, and management systems. Finally, the chapter presents tips to enhance volunteer‐staff relations.Controlled Vocabulary TermsEmployee relationship management; Volunteers