A Theoretical Integration of User Satisfaction and Technology Acceptance
A Theoretical Integration of User Satisfaction and Technology Acceptance
复制标题
DOI：
10.1287/isre.1050.0042
复制
发表时间：
2005-03
期刊：
影响因子：
--
通讯作者：
B. Wixom;P. Todd
中科院分区：
文献类型：
--
作者：
B. Wixom;P. Todd
在一般情况下，信息系统（IS）的成功的看法进行了调查，在两个主要的研究流-用户满意度文献和技术接受文献。这两种方法是并行发展的，没有协调或融合。本文开发了一个综合研究模型，区分对系统的信念和态度（即，基于对象的信念和态度）与关于使用系统的信念和态度（即，行为信念和态度），以建立联系用户满意度和技术接受文献的理论逻辑。然后，该模型进行了测试，使用样本的465个用户从7个不同的组织谁完成了一项调查，他们使用的数据仓库软件。提议的模式得到支持，提供了初步证据，表明这两种观点可以而且应该结合起来。集成模型有助于建立从设计和实施决策到系统特征（用户满意度文献的核心优势）到使用预测（技术接受文献的核心优势）的桥梁。
In general, perceptions of information systems (IS) success have been investigated within two primary research streams--the user satisfaction literature and the technology acceptance literature. These two approaches have been developed in parallel and have not been reconciled or integrated. This paper develops an integrated research model that distinguishes beliefs and attitudes about the system (i.e., object-based beliefs and attitudes) from beliefs and attitudes about using the system (i.e., behavioral beliefs and attitudes) to build the theoretical logic that links the user satisfaction and technology acceptance literature. The model is then tested using a sample of 465 users from seven different organizations who completed a survey regarding their use of data warehousing software. The proposed model was supported, providing preliminary evidence that the two perspectives can and should be integrated. The integrated model helps build the bridge from design and implementation decisions to system characteristics (a core strength of the user satisfaction literature) to the prediction of usage (a core strength of the technology acceptance literature).