Designing interactive systems to encourage empathy between users
Designing interactive systems to encourage empathy between users
复制标题
设计交互系统以鼓励用户之间的同理心
DOI：
10.1145/2598784.2602770
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发表时间：
2014
期刊：
影响因子：
--
通讯作者：
Coulton P
中科院分区：
文献类型：
--
作者：
Coulton P
对我们日益增长的在线世界的一个经常被引用的批评是，基于文本的交流仍然占据主导地位，为发展用户之间的同理心提供了有限的机会，并可能鼓励更多批判性和对抗性的互动。虽然有各种各样的设计方法使设计师能够为其产品或服务的潜在用户培养同理心，但没有一种方法旨在帮助设计师创建积极鼓励这些用户之间同理心发展的系统。在这项研究中，我们讨论了为什么我们认为有必要设计促进同理心的系统，以及设计师如何应对这样的挑战，使用与教会社区开发的数字祈祷蜡烛系统的例子。
An oft-cited criticism of our increasingly online world is that text based communications still dominate, offering limited opportunity for the development of empathy between users and possibly encouraging more critical and confrontational interactions. Whilst there are a wide range of design methods that enable designers to develop empathy for the potential users of their products or services, there are none aimed at helping designers to create systems that actively encourage the development of empathy between those users. In this research we discuss why we believe there is a need to design systems that facilitate empathy and how designers may approach such a challenge, using the example of a digital prayer candle system developed with a church community.