Patient and Caregiver Perceptions of Nursing Home Physicians: Insight from Yelp Reviews, 2009-2018.
Patient and Caregiver Perceptions of Nursing Home Physicians: Insight from Yelp Reviews, 2009-2018.
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DOI：
10.1111/jgs.16634
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发表时间：
2020-09
影响因子：
6.3
通讯作者：
Merchant RM
中科院分区：
文献类型：
--
作者：
Ryskina KL;Wang H;Foley KA;Merchant RM
描述在Yelp上提交的与疗养院医生有关的评论的内容。回顾性定性研究。2009 - 2018年，美国养老院在Yelp上进行了审查，其中讨论了养老院医生（31个州的375家养老院）。内容分析，以检测经常出现的主题和分歧的想法，对护理之家医生的看法。有医生评论的疗养院的平均评分为2.0（标准差1.5，范围1-5）。从内容分析的评论，讨论医生的主要主题是感知的态度，临床医生对患者和照顾者，医生与患者或照顾者的沟通，并认为医生的临床专业知识。对护理之家的主动在线评论，对患者和护理人员对医生护理的看法进行评论，这代表了一个关于护理之家的在线评论数量很少，但越来越多。这些评论包含了重要的信息方面的医生护理重视的护理之家的病人和照顾者。然而，关于医生的评论样本只占在线评论的一小部分，并不能代表所有的养老院。随着在线评论数量的增长和更具代表性，这些数据可以被医生用来改善NH患者及其家属对他们护理的看法，并被NH告知他们的医疗主任和主治医生的期望。
To describe the content of reviews submitted on Yelp that pertain to nursing home physicians. Retrospective qualitative study. US nursing homes reviewed on Yelp in 2009 - 2018 with reviews that discussed nursing home physicians (N=375 nursing homes in 31 states). Content analysis was performed to detect recurrent themes and divergent ideas about nursing home physicians perceived by reviewers. Average rating among nursing homes with physician reviews was 2.0 (standard deviation 1.5, range 1-5). The major themes from content analysis of reviews that discussed physicians were perceived attitudes of clinicians toward patients and caregivers, physician communication with patients or caregivers, and perceived clinical expertise of the physicians. Unsolicited online reviews of nursing homes that comment on patient and caregiver perceptions of physician care represent a small but growing number of online comments about nursing home. These reviews contain important information about aspects of physician care valued by nursing home patients and caregivers. However, the sample of comments about physicians represents a small proportion of online reviews and is not representative of all nursing homes. As online reviews grow in number and become more representative, these data could be used by physicians to improve perceptions of their care by the NH patients and their families, and by NHs to inform expectations of their medical director and attending physicians.
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影响因子：
2.8
作者：
Shield, Renee R.;Wetle, Terrie;Welch, Lisa C.
通讯作者：
Welch, Lisa C.
影响因子：
6.2
作者：
Agarwal, Anish K.;Mahoney, Kevin;Merchant, Raina M.
通讯作者：
Merchant, Raina M.
影响因子：
5.7
作者：
Gilmore-Bykovskyi, Andrea L.;Roberts, Tonya J.;Kind, Amy J. H.
通讯作者：
Kind, Amy J. H.
DOI：
10.1016/j.jamda.2009.04.002
发表时间：
2009-09-01
影响因子：
7.6
作者：
Katz, Paul R.;Karuza, Jurgis;Lima, Julie
通讯作者：
Lima, Julie
影响因子：
5.7
作者：
Wetle, T;Shield, R;Welch, L
通讯作者：
Welch, L