Remote Evaluation in Universal Design Using Video Conferencing Systems During the COVID-19 Pandemic
Remote Evaluation in Universal Design Using Video Conferencing Systems During the COVID-19 Pandemic
复制标题
COVID-19 大流行期间使用视频会议系统对通用设计进行远程评估
DOI：
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发表时间：
2021
期刊：
影响因子：
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通讯作者：
K. Fuglerud
中科院分区：
文献类型：
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作者：
J. Simon;W. K. Bong;Trenton Schulz;K. Fuglerud
针对不同用户的可用性和可访问性评估是数字解决方案迭代通用设计过程的重要组成部分。COVID-19大流行使传统的本地评估难以进行，原因是为减少感染而实施的社交距离限制。远程同步和异步评估方法可能是一种解决方案，如果它可以被各种用户群体使用，包括有障碍的人。将视频会议系统扩展到传统的远程评估中可以是传统的可用性和可访问性评估的一个有价值的补充，或者，考虑到目前的情况，可以替代传统的可用性和可访问性评估。我们提出了一个远程形成可用性评估的协议，考虑到可访问性设计。该协议解释了如何准备评估及其技术设置，如何使用视频会议系统进行同步评估，以及如何听取和分析收集的数据。我们在一个正在进行的项目的试点研究中测试了这个协议，我们运行同步和异步远程评估。在我们的试点，同步评估使用视频会议系统提供了机会，更丰富的定性数据比异步评估，因为我们运行it. The从试点研究的结果表明，该协议是可行的，可以使用时，有不同的能力或障碍的参与者。我们还为希望调整协议的其他人提供建议。© 2021，Springer Nature Switzerland AG.
Usability and accessibility evaluations with diverse users are an essential part of an iterative universal design process for digital solutions. The COVID-19 pandemic has made it difficult to run traditional local evaluations due to social distancing restrictions to reduce infections. Remote synchronous and asynchronous evaluation methods may be a solution if it can be used by various user groups, including people with impairments. Incorporating video conferencing systems into traditional remote evaluations can be a valuable supplement to—or, given the current situation, alternative to—traditional usability and accessibility evaluations. We present a protocol for remote formative usability evaluations designed with accessibility in mind. The protocol explains how to prepare for an evaluation and its technical setup, how to conduct synchronous evaluations using video conferencing systems, and how to debrief and analyze the collected data. We tested this protocol in a pilot study for an ongoing project where we ran both synchronous and asynchronous remote evaluations. In our pilot, the synchronous evaluation using video conferencing systems provided opportunities for richer qualitative data than the asynchronous evaluation as we ran it. The findings from the pilot study indicate that the protocol is feasible and can be used when having participants with diverse abilities or impairments. We also provide suggestions for others that wish to adapt the protocol. © 2021, Springer Nature Switzerland AG.