Human factors and ergonomics methods for pharmacy research and clinical practice.

Human factors and ergonomics methods for pharmacy research and clinical practice.
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DOI:
10.1016/j.sapharm.2021.04.024
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发表时间:
2021-12
期刊:
Research in social & administrative pharmacy : RSAP
影响因子:
--
通讯作者:
Chui MA
Chui MA
中科院分区:
其他
文献类型:
--
作者:
Holden RJ;Abebe E;Russ-Jara AL;Chui MA

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人因与工效学(HFE)是一门科学和实用的以人为中心的学科,研究和提高社会技术系统中人的表现。药剂学中的HFE促进以人为本的系统设计,以支持个人和团队执行与药物相关的工作。回顾选择的HFE方法非常适合解决药房的挑战,并举例说明他们在药房的应用。我们将HFE方法在药剂学中的应用范围定义为药房设置的应用,例如住院或社区药房,以及与药物相关的现象,例如药物安全性,依从性或开处方。我们确定并提出适合广泛用于药学研究和临床实践的七种HFE方法。适用于药学的HFE方法包括:工作系统分析;任务分析;工作量评估;用药安全与差错分析;以用户为中心的参与式设计;可用性评估;还有人体工程学。HFE方法应用于以人为本的设计和评价的三个主要阶段:研究;设计;和评估。HFE方法最可靠的应用包括在所有三个阶段结合使用HFE方法。两个案例说明了HFE的全面应用:一个案例是药物包装、标签和信息设计,另一个案例是以人为本的药物安全数字决策辅助设计。药房,包括药房专业人员工作的地方以及跨人员和环境使用药物的多步骤过程,可以从HFE中受益。这是因为药学是一个以人为中心的社会技术系统,具有研究和分析现状、设计问题解决方案并在实验室或实践环境中评估这些解决方案的现有传统。最后,我们解决了关于HFE方法实施的共同关切,并敦促在药房采用HFE方法。
Human factors and ergonomics (HFE) is a scientific and practical human-centered discipline that studies and improves human performance in sociotechnical systems. HFE in pharmacy promotes the human-centered design of systems to support individuals and teams performing medication-related work. To review select HFE methods well suited to address pharmacy challenges, with examples of their application in pharmacy. We define the scope of HFE methods in pharmacy as applications to pharmacy settings, such as inpatient or community pharmacies, as well as medication-related phenomena such as medication safety, adherence, or deprescribing. We identify and present seven categories of HFE methods suited to widespread use for pharmacy research and clinical practice. Categories of HFE methods applicable to pharmacy include work system analysis; task analysis; workload assessment; medication safety and error analysis; user-centered and participatory design; usability evaluation; and physical ergonomics. HFE methods are used in three broad phases of human-centered design and evaluation: study; design; and evaluation. The most robust applications of HFE methods involve the combination of HFE methods across all three phases. Two cases illustrate such a comprehensive application of HFE: one case of medication package, label, and information design and a second case of human-centered design of a digital decision aid for medication safety. Pharmacy, including the places where pharmacy professionals work and the multistep process of medication use across people and settings, can benefit from HFE. This is because pharmacy is a human-centered sociotechnical system with an existing tradition of studying and analyzing the present state, designing solutions to problems, and evaluating those solutions in laboratory or practice settings. We conclude by addressing common concerns about the implementation of HFE methods and urge the adoption of HFE methods in pharmacy.
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