Adolescent satisfaction with mental health services: development of a multidimensional scale
Adolescent satisfaction with mental health services: development of a multidimensional scale
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DOI：
10.1016/s0149-7189(00)00009-4
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发表时间：
2000-05-01
影响因子：
1.6
通讯作者：
Aarons, GA
中科院分区：
文献类型：
--
作者：
Garland, AF;Saltzman, MD;Aarons, GA
本研究的目的是发展一个多维规模的青少年的满意度与心理健康服务的项目来自定性访谈与青少年对他们的经验，在服务。自我报告量表由180名年龄在13-18岁的年轻人组成的种族多样化样本完成，这些年轻人是从三个门诊服务机构随机招募的。结果表明，量表的心理测量质量是强有力的。本研究采用主轴因子分析法，探讨辅导员品质、满足需求、效能与冲突四个因素。初步分析了该量表与既定客户满意度衡量标准的关系及其与终止服务原因的关系，结果表明该量表的有效性。潜在的临床和研究效用的规模的建议进行了讨论。(C)2000爱思唯尔科技有限公司版权所有。
The goal of this study was to develop a multidimensional scale of adolescents' satisfaction with mental health services with items derived from qualitative interviews with adolescents about their experiences in services. The self-report scale was completed by an ethnically diverse sample of 180 youth ages 13-18, randomly recruited from three out-patient service settings. Results indicate that the psychometric qualities of the scale are strong. Principal axes factoring was used to identify the following four factors of the scale: (1) counselor qualities; (2) meeting needs; (3) effectiveness; and (4) counselor conflict. The validity of the scale was supported in preliminary analyses of its relationship to established measures of client satisfaction and its relationship to reasons for terminating services. Suggestions for the potential clinical and research utility of the scale are discussed. (C) 2000 Elsevier Science Ltd. All rights reserved.