Computer-mediated communication and group decision making: A meta-analysis
Computer-mediated communication and group decision making: A meta-analysis
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DOI:
10.1006/obhd.2001.2961
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发表时间:
2002-01-01
影响因子:
4.6
通讯作者:
LaGanke, JS
中科院分区:
文献类型:
--
作者:
Baltes, BB;Dickson, MW;LaGanke, JS
A meta-analysis of research comparing decision making in face-to-face versus computer-mediated communication groups was conducted. Results suggest that computer-mediated communication leads to decreases in group effectiveness, increases in time required to complete tasks, and decreases in member satisfaction compared to face-to-face groups. All of the moderators tested (anonymity in the group process, limited versus unlimited time to reach decisions, group size, and task type) were significant for at least one of the dependent variables. The article concludes with cautions about the unbridled rush by organizations to adopt computer-mediated communication as a medium for group decision making and implications of the present findings for theory and research on computer-mediated communication and group decision making. (C) 2001 Elsevier Science.