Factors Associated With Patient Nonattendance in Rhinology Clinics

Factors Associated With Patient Nonattendance in Rhinology Clinics
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DOI:
10.1177/1945892419826247
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发表时间:
2019-05-01
影响因子:
2.6
通讯作者:
Crosby, Dana L.
Crosby, Dana L.
中科院分区:
医学3区
文献类型:
--
作者:
Hunter, Benjamin N.;Cardon, Brandon;Crosby, Dana L.

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Background Nonattendance to clinical appointments is a global problem appreciated by clinicians with an ambulatory presence. There are few reports of nonattendance in otolaryngology clinics, and no reports on nonattendance for a single otolaryngology subspecialty.Objective To describe the no-show population in rhinology clinics.Methods A retrospective chart review was performed involving rhinology clinics from 2 academic medical centers in the United States. All patients who either attended their clinic appointment(s) or did not attend without previously cancelling from June 2016 to May 2017 were included. Data collected included patient demographics, appointment status, season and time of visit, insurance status, type of visit (new vs established), and provider seen.Results There were 2791 clinical appointments evaluated over a 12-month period at 2 rhinology clinics involving 4 fellowship-trained rhinologists. Ninety-two percent of patients kept their appointments, while 8% did not. Sex, season of visit, time of visit (am vs pm), type of visit, provider sex, provider location, or provider's experience (