PROCESS OF SERVICE DESIGN IN IN-HOUSE DESIGN DEPARTMENT IN JAPAN
PROCESS OF SERVICE DESIGN IN IN-HOUSE DESIGN DEPARTMENT IN JAPAN
复制标题
日本内部设计部门的服务设计流程
DOI：
10.11247/jsd.2.1_1_77
复制
发表时间：
2018
期刊：
影响因子：
--
通讯作者：
Yun WANG
中科院分区：
文献类型：
--
作者：
Makoto WATANABE;Kenta ONO;Na XIONG;Yun WANG
本文旨在阐明日本特有的内部设计部门的设计流程发生了怎样的变化，因为服务和解决方案都包含在今天的设计目标中。日本的许多内部设计部门都设立了部门，在自己内部处理这些新的设计领域。通过对设计部门总经理的访谈，通过案例研究的方法，阐明了这些部分设计流程的转变及其特点。结果发现，服务设计具有以下特点：1.用户在之前的流程中进行评估和业务验证；2.在所有流程中利用先进技术创建真实的原型；3.分步实施，在服务设计中仍然是一致的。最明显的特点是，在设计的前一个过程中增加了来自外部利益相关者的评估，过去只包括公司内部进行的评估和审查。另一方面，我们也可以确认，设计过程的基础--追求进一步实现--没有改变。
This paper aims to clarify how the designing process in in-house design department peculiar to Japan has changed, as service and solution are included in the design targets today. Many in-house design department in Japan have set up sections to handle these new design areas within themselves. The transformation of the design process in these sections and their characteristics were clarified by means of case studies based on interviews with general manager in design. As a result, the service design was found to have the following features.“1. Evaluation by the users in the preceding processes and verification in terms of business”,“2. Creation of authentic prototype by means of advanced technologies in all processes”,“3. Implementation through a stepwise process, which is still consistent in service designing”. The most distinctive feature is that evaluation from outside stakeholders was added to the preceding process of the design, which used to include evaluation and examination conducted only inside the company. On the other hand, we could also confirm that the basis of the design process," pursuance of further realization" had not changed.