Designing Conversational Assistants to Support Older Adults’ Personal Health Record Access
Designing Conversational Assistants to Support Older Adults’ Personal Health Record Access
复制标题
设计会话助理来支持老年人访问个人健康记录
DOI：
10.1007/978-3-030-99194-4_17
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发表时间：
2022
期刊：
影响因子：
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通讯作者：
Martin-Hammond, A.
中科院分区：
文献类型：
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作者：
Karimi, P.;Ballard, K.;Vazirani, P.;Jorigay, R.T.N.;Martin-Hammond, A.
老年人通常依赖医生就诊期间或在线提供的信息来管理他们的健康，但在家里获取这些信息可能会遇到困难。最近，人们正在探索使用对话助手来帮助导航在线门户网站中包含的健康信息，但我们仍然对用户使用这些工具管理个人健康信息的看法知之甚少。在这篇论文中，我们进行了一项绿野仙踪研究，以更好地了解老年人对对话助手Miha的看法，以帮助导航个人健康信息。参与者看到了使用MIHA等工具的价值，以帮助他们更容易地获取个人健康信息，并帮助他们更多地参与到他们的健康中来。参与者认为Miha的功能有助于建立对回复的信心，但也提出了改善互动的建议。我们分享对帮助老年人导航个人健康信息的对话助手的潜在用途和设计含义的见解。
Older adults often rely on information provided during doctors’ visits or online to manage their health but can experience challenges accessing this information at home. Recently, conversational assistants are being explored to aid navigation of health information included in online portals, but we still know little about users’ perceptions of using these tools for managing personal health information. In this paper, we conducted a wizard-of-oz study to better understand older adults’ perceptions of a conversational assistant, MIHA, to help with navigating personal health information. Participants saw value in using a tool such as MIHA to help facilitate access to their personal health information and to help them become more engaged in their health. Participants believed MIHA’s features helped build confidence in the responses returned, but made suggestions for improving the interactions. We share insights of potential uses and design implications for conversational assistants that help older adults navigate personal health information.