Let It Go. Designing the Divestment of Mobile Phones in a Circular Economy from a User Perspective
Let It Go. Designing the Divestment of Mobile Phones in a Circular Economy from a User Perspective
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发表时间：
2020
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通讯作者：
F. Poppelaars
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作者：
F. Poppelaars
在循环经济中，设备的收集对于在系统层面实现再利用、翻新、再制造和/或回收至关重要。然而，尽管有收集计划，用户仍经常在使用后存放手机。本文从用户的角度更好地理解基于访问的消费和基于所有权的消费的闭环。它研究如何潜在地提高收集率。该研究首先建立了一个概念模型，概念化了这两种消费模式下有关手机退货的用户行为。由于手机返还在基于接入的消费中是契约性的，因此确定了影响因素和设计干预措施，以提高用户接受度并支持从业者开发接入服务。为了提高基于所有权的消费（即自愿回报）的回收率，解决了对消费周期最后阶段（称为撤资）缺乏关注的问题。本论文探讨了撤资设计这一新的研究领域。它定义了设计中的撤资概念，将该阶段分为六个阶段，提供了对智能手机撤资体验的设计见解，并提出了撤资原则的设计。
In a circular economy, the collection of devices is essential to enable reuse, refurbishment, remanufacturing and/or recycling at a system level. Yet, even though collection programmes are in place, users often store their mobile phones after use. This dissertation provides a better understanding of closing the loop from a user perspective in both access-based consumption and ownership-based consumption. It studies how to potentially enhance collection rates. The research first results in a conceptual model conceptualizing the user behaviour regarding the return of mobile phones in these two consumption modes. As the return of phones is contractual in access-based consumption, influencing factors and design interventions were identified to improve the user acceptance and support practitioners in the development of access services. To increase the collection rates in ownership-based consumption (i.e., where the return is voluntary), the lack of attention for the last phase of the consumption cycle – called divestment – is addressed. This dissertation explores the new research field of design for divestment. It defines the concept of divestment in design, structures this phase in six stages, offers design insights on smartphone divestment experiences, and proposes design for divestment principles.