What impressions do users have after a ride in an automated shuttle? An interview study
What impressions do users have after a ride in an automated shuttle? An interview study
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DOI：
10.1016/j.trf.2019.04.009
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发表时间：
2019-05-01
影响因子：
4.1
通讯作者：
Happee, Riender
中科院分区：
文献类型：
--
作者：
Nordhoff, Sina;de Winter, Joost;Happee, Riender
在未来，自动化穿梭机可以提供按需运输，并作为馈线的公共交通系统。然而，只有在公众接受的情况下，自动化穿梭机才会得到广泛使用。本文介绍了30个用户的自动化穿梭在EUREF（Europaisches Energieforum）校园在柏林Schoneberg的采访研究的结果，以深入了解接受自动化穿梭作为馈线的公共交通系统。从访谈中，我们确定了340条报价，分为六类：（1）对自动化航天飞机能力的期望（10%的报价），（2）对班车性能的评价（10%），（3）服务质量（34%），（4）风险和收益感知（15%），（5）旅行目的（25%），（6）信任（6%）。这些引文表明，受访者对自动航天飞机的技术能力有理想化的期望，这可能是由媒体促成的。受访者对使用自动穿梭机作为公共交通系统的馈线的想法持积极态度，但不相信穿梭机将允许他们从事对认知要求很高的活动，如工作。此外，20%的受访者表示更喜欢通过外部控制室或船上乘务员对航天飞机进行监督，而不是无人监督的自动化。总而言之，即使目前的自动化班车没有达到受访者的期望，受访者仍然认为自动化班车是公共交通系统接驳的可行选择。(C)2019爱思唯尔有限公司版权所有。
In the future, automated shuttles may provide on-demand transport and serve as feeders to public transport systems. However, automated shuttles will only become widely used if they are accepted by the public. This paper presents results of an interview study with 30 users of an automated shuttle on the EUREF (Europaisches Energieforum) campus in Berlin-Schoneberg to obtain in-depth understanding of the acceptance of automated shuttles as feeders to public transport systems. From the interviews, we identified 340 quotes, which were classified into six categories: (1) expectations about the capabilities of the automated shuttle (10% of quotes), (2) evaluation of the shuttle performance (10%), (3) service quality (34%), (4) risk and benefit perception (15%), (5) travel purpose (25%), and (6) trust (6%). The quotes indicated that respondents had idealized expectations about the technological capabilities of the automated shuttle, which may have been fostered by the media. Respondents were positive about the idea of using automated shuttles as feeders to public transport systems but did not believe that the shuttle will allow them to engage in cognitively demanding activities such as working. Furthermore, 20% of respondents indicated to prefer supervision of shuttles via an external control room or steward on board over unsupervised automation. In conclusion, even though the current automated shuttle did not live up to the respondents' expectations, respondents still perceived automated shuttles as a viable option for feeders to public transport systems. (C) 2019 Elsevier Ltd. All rights reserved.