Defining Moments: Making Time for Virtual Visits and Catalyzing Better Cancer Care

Defining Moments: Making Time for Virtual Visits and Catalyzing Better Cancer Care
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DOI:
10.1080/10410236.2019.1587695
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发表时间:
2019-03-23
影响因子:
3.9
通讯作者:
Hanna, Rabi
Hanna, Rabi
中科院分区:
医学3区
文献类型:
--
作者:
Anderson, Peter M.;Hanna, Rabi

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时间很可能是医生最宝贵的资产,然而,几乎所有医生的倾向都是过度投入。我们如何放慢脚步,并做出有意义的改变?虚拟访问提供了一种新的分享和关怀方式,而不会牺牲面对面交流的重要细微差别。2017年,克利夫兰诊所通过虚拟访问扩展了我们的远程医疗能力,我们开始了一段成功的旅程,为癌症患者及其照顾者提供了一种新型的专家、不着急的癌症护理途径。本文描述了我们目前的流程:提供虚拟访问,访问前的准备,尽可能地保持访问的信息量,并通过电子邮件以电子病历中的“远程健康遭遇”以及摘要和附加信息结束访问。
Time is quite possibly a physician's most valuable asset, yet the tendency of almost all physicians is to be overly committed. How do we slowdown and make a meaningful difference? Virtual visits provide a new way to share and care without sacrificing the important nuances of face-to-face communication. When the Cleveland Clinic expanded our Distance Health capabilities in 2017 using virtual visits, we began a successful journey which provides cancer patients and their caregivers a new type of expert, unrushed cancer care access. This essay describes our current process for providing virtual visit access, preparing prior to the visit, keeping the visit as informative a possible, and closing the visit with a "distance health encounter" in the electronic medical record coupled with a summary and additional information via email.