Libraries Combating Disinformation: From the Front Line to the Long Game

Libraries Combating Disinformation: From the Front Line to the Long Game
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图书馆打击虚假信息:从前线到持久战

DOI:
10.1086/722551
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发表时间:
2023
期刊:
The Library Quarterly
影响因子:
--
通讯作者:
Reich, Justin
Reich, Justin
中科院分区:
--
文献类型:
--
作者:
Tripodi, Francesca Bolla;Stevenson, Jade Angelique;Slama, Rachel;Reich, Justin

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迫切需要增强公众面对虚假信息的抵御能力。然而,图书馆员可能会犹豫是否要在对抗政治化错误信息方面发挥前线作用。我们对蒙大拿州的三个图书馆进行了民族志观察和访谈,以了解图书馆顾客的信息需求和搜索习惯以及图书馆员在促进有效搜索实践中所发挥的作用。蒙大拿州在宽带速度和接入方面提出了独特的挑战;然而,我们的研究结果重复了全国各地学校环境中关于依赖过时的搜索素养技术的研究。接受采访的图书馆员指出,在与顾客就可能具有政治敏感性的特定信息主张进行质询时面临着挑战,但他们对自己建立顾客信任和教授有效搜索素养实践的能力充满信心。我们建立并测试了旨在帮助图书馆员培养技能并帮助读者更好地应对现在和将来的错误信息的干预措施。
There is an urgent need to build the public’s resilience in the face of disinformation. Nevertheless, librarians may be hesitant to assume a frontline role in confronting politicized misinformation. We conducted ethnographic observations and interviews across three Montana libraries to understand the informational needs and search habits of library patrons and the role that librarians play in promoting effective search practices. Montana poses unique challenges with regard to broadband speed and access; however, our findings replicated studies in school settings across the country regarding reliance on antiquated search literacy techniques. The librarians interviewed noted challenges with confronting patrons about specific information claims that might be politically sensitive, but they expressed confidence in their ability to build patron trust and teach effective search literacy practices. We built and tested interventions designed to enable librarians to build their skills and empower patrons to better confront misinformation now and in the future.
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