A New Model of Scheduling in Manufacturing: Tasks, Roles, and Monitoring
A New Model of Scheduling in Manufacturing: Tasks, Roles, and Monitoring
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制造调度的新模型：任务、角色和监控
DOI：
10.1518/hfes.46.3.533.50393
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发表时间：
2004
期刊：
影响因子：
--
通讯作者：
B. MacCarthy
中科院分区：
文献类型：
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作者：
Sarah Jackson;John R. Wilson;B. MacCarthy
三十多年来，人们一直相信基于计算机的解决方案能够“解决”复杂的工业调度问题，但大多数制造组织仍然需要人工来实现有效的调度性能。我们提出了一种新的调度模型，用于在制造公司内开发和实施有效的调度系统。该模型源自使用定性现场研究方法对 4 个制造环境中 7 名调度员的工作进行调查，并为此开发了新颖的基于现场的数据收集和分析方法。结果表明，实践中的调度包括任务、角色和监控活动，并且业务环境会影响调度程序的工作。提出了调度的新定义，其中包括许多基于计算机的调度方法忽略的人工调度的重要促进和实施方面。该模型的影响涵盖人为因素和运营管理领域，特别是对于现有和新的生产规划和控制流程以及企业信息系统的分析和改进。这项研究的实际或潜在应用包括工业中规划、调度和控制过程的分析、设计和管理；生产调度员的选择、培训和支持；以及在工业规划、调度和控制过程中将任务分配给人类和计算机系统。
For over 3 decades there was a belief that computer-based solutions would "solve" complex industrial scheduling problems, yet most manufacturing organizations still require human contributions for effective scheduling performance. We present a new model of scheduling for the development and implementation of effective scheduling systems within manufacturing companies. The model derives from investigating the work of 7 schedulers in 4 manufacturing environments using a qualitative field study approach, for which novel field-based data collection and analysis methods were developed. The results show that scheduling in practice comprises task, role, and monitoring activities and that the business environment influences a scheduler at work. A new definition of scheduling is presented that includes the significant facilitation and implementation aspects of human scheduling ignored by many computer-based scheduling approaches. The implications for this model extend across the domains of human factors and operations management, especially for the analysis and improvement of existing and new production planning and control processes and enterprise information systems. Actual or potential applications of this research include the analysis, design, and management of planning, scheduling, and control processes in industry; the selection, training, and support of production schedulers; and the allocation of tasks to humans and computer systems in industrial planning, scheduling, and control processes.