Situated Coworker Familiarity: How Site Visits Transform Relationships Among Distributed Workers
Situated Coworker Familiarity: How Site Visits Transform Relationships Among Distributed Workers
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DOI：
10.1287/orsc.2013.0869
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发表时间：
2014-05-01
影响因子：
4.1
通讯作者：
Cramton, Catherine Durnell
中科院分区：
文献类型：
--
作者：
Hinds, Pamela J.;Cramton, Catherine Durnell
以前的研究描述了同事熟悉度的显著好处，但在很大程度上假设了接近度，熟悉度只是随着时间的推移而增加。164名工人在全球分布的团队的定性研究的基础上，我们提出，关系转变的结果，当人们被配置在一个共享的空间，一段时间内建立的同事熟悉。实地考察在使同事们更加熟悉彼此的沟通和工作方式、能力和兴趣、个性、工作和社会角色以及他们所处的文化背景方面发挥着关键作用，从而改变了他们的关系。回到家后，熟悉的情境会促进反映更紧密联系的行为，从而加强这些联系，这表明实地考察的情境性质以持久的方式改变了遥远同事之间的工作关系。我们贡献接地理论如何位于同事的熟悉感来了，以及如何同事的关系转化为结果，特别是当工人花大部分时间分开。
Previous research describes significant benefits from coworker familiarity but has largely assumed proximity and that familiarity accrues simply with the passage of time. Based on a qualitative study of 164 workers on globally distributed teams, we propose that relationships transform as a result of situated coworker familiarity established when people are collocated in a shared space for an extended period of time. Site visits play a pivotal role in enabling coworkers to become more familiar with one another's communication and work styles, capabilities and interests, personalities, work and social roles, and the cultural context in which they are embedded, thus transforming their relationships. After returning home, situated familiarity fosters behaviors reflecting closer ties, which then reinforce those bonds, suggesting that the situated nature of site visits transforms work relationships between distant coworkers in enduring ways. We contribute grounded theory about how situated coworker familiarity comes about and how coworker relationships transform as a result, particularly when workers spend most of their time apart.