COVID-19's impact on the hospitality workforce - new crisis or amplification of the norm?
COVID-19's impact on the hospitality workforce - new crisis or amplification of the norm?
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DOI：
10.1108/ijchm-04-2020-0314
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发表时间：
2020-07-29
影响因子：
11.1
通讯作者：
Solnet, David
中科院分区：
文献类型：
--
作者：
Baum, Tom;Mooney, Shelagh K. K.;Solnet, David
目的本文件旨在强调2019冠状病毒病疫情对2020年4月中旬至6月期间酒店业员工的即时影响。设计╱方法╱方式这是一份观点文件，汇集了各种来源和情报，涉及COVID-19疫情对酒店工作的影响，分为三个层面：宏观（全球、政策、政府）、中观（组织）和微观（员工）。它质疑酒店员工因疫情而面临的情况是否与他们通常过的不稳定生活不同，或者只是“正常”的（大声）放大。调查结果鉴于与COVID-19相关的不稳定环境，结论是初步的，并质疑酒店业利益相关者，特别是消费者，政府和行业本身，是否会从大流行中改变对酒店工作和酒店员工的态度。实际影响-这提出了关于招待工作的关键利益相关者在未来解决的问题，其中一些是系统性的不稳定的劳动力，对全球经济至关重要的政策制定者，组织在一个重新出现的竞争市场的人才和那些谁选择（或不）在招待工作。社会影响-本文有助于正在进行的辩论不稳定的工作和这种做法的制度化程度，并采用了“放大模型”，可能有价值的未来导向的分析酒店和旅游业。独创性/价值本文完全是原创的，是对COVID-19危机的反思。它为应对危机及其对酒店业就业的影响提供了一个更广泛的参考点，突出了持续的变化，流动性和不确定性如何放大和加剧了该行业工作的不稳定性。
Purpose The purpose of this paper is to highlight the immediate impacts of the COVID-19 pandemic on the hospitality workforcein situbetween mid-April and June 2020. Design/methodology/approach This is a viewpoint paper that brings together a variety of sources and intelligence relating the impacts on hospitality work of the COVID-19 pandemic at three levels: macro (global, policy, government), meso (organisational) and micro (employee). It questions whether the situations faced by hospitality workers as a result of the pandemic are seed-change different from the precarious lives they normally lead or just a (loud) amplification of the "normal". Findings In light of the fluid environment relating to COVID-19, conclusions are tentative and question whether hospitality stakeholders, particularly consumers, governments and the industry itself, will emerge from the pandemic with changed attitudes to hospitality work and hospitality workers. Practical implications This raises questions about hospitality work for key stakeholders to address in the future, some of which are systemic in terms of how precarious labour forces, critical to the global economy are to be considered by policy makers, organisations in a re-emerging competitive market for talent and for those who chose (or not) to work in hospitality. Social implications This paper contributes to ongoing debates about precarious work and the extent to which such practices are institutionalised and adopts an "amplification model" that may have value in futures-orientated analysis about hospitality and tourism. Originality/value This paper is wholly original and a reflection on the COVID-19 crisis. It provides a point of wider reference with regard to responses to crises and their impact on employment in hospitality, highlighting how ongoing change, fluidity and uncertainty serve to magnify and exacerbate the precarious nature of work in the industry.