Characterizing Scalability Issues in Spreadsheet Software using Online Forums
Characterizing Scalability Issues in Spreadsheet Software using Online Forums
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使用在线论坛描述电子表格软件中的可扩展性问题
DOI：
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发表时间：
2018
期刊：
影响因子：
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通讯作者：
Aditya G. Parameswaran
中科院分区：
文献类型：
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作者：
Kelly Avery Mack;John Lee;K. Chang;Karrie Karahalios;Aditya G. Parameswaran
在传统的可用性研究中，研究人员与工具的用户交谈，以了解他们的需求和挑战。通过这样的采访获得的见解提供了背景、细节和背景。由于时间和金钱上的成本，我们开始看到一种新的工具审问形式，它通过利用在线论坛中的现有数据来确定规模、成本和广度的优先顺序。在这个案例研究中，我们开始将这种使用在线论坛数据的方法应用于一个特定的问题-用户在使用Excel电子表格时面临的挑战。如果使用得当，电子表格是一种功能强大的多功能处理工具。然而，随之而来的是多功能性和强大的功能，来自用户和软件的错误，使得使用电子表格的效率降低。通过从Reddit网站上收集帖子，我们收集了关于Excel的问题和投诉的数据集。具体地说，我们探索并描述了用户在使用电子表格软件时普遍面临的问题，特别是由于他们的电子表格中存在大量数据而导致的问题。我们讨论了我们的发现对下一代电子表格软件设计的影响。
In traditional usability studies, researchers talk to users of tools to understand their needs and challenges. Insights gained via such interviews offer context, detail, and background. Due to costs in time and money, we are beginning to see a new form of tool interrogation that prioritizes scale, cost, and breadth by utilizing existing data from online forums. In this case study, we set out to apply this method of using online forum data to a specific issue---challenges that users face with Excel spreadsheets. Spreadsheets are a versatile and powerful processing tool if used properly. However, with versatility and power come errors, from both users and the software, which make using spreadsheets less effective. By scraping posts from the website Reddit, we collected a dataset of questions and complaints about Excel. Specifically, we explored and characterized the issues users were facing with spreadsheet software in general, and in particular, as resulting from a large amount of data in their spreadsheets. We discuss the implications of our findings on the design of next-generation spreadsheet software.