The Role of Trust in Older Adult Service Provision at the Onset of the COVID-19 Pandemic.
The Role of Trust in Older Adult Service Provision at the Onset of the COVID-19 Pandemic.
复制标题
COVID-19 大流行开始时信任在老年人服务提供中的作用。
DOI：
10.1080/01634372.2022.2164821
复制
发表时间：
2023
影响因子：
3.2
通讯作者：
Berridge,Clara
中科院分区：
文献类型：
--
作者：
Turner,NatalieR;Freitag,Callie;Johnson,Ian;Parsey,CarolynM;Ramirez,Magaly;Berridge,Clara
COVID-19大流行导致社会服务及医疗保健行业的服务交付几乎立即作出调整。对华盛顿州为老年人提供服务的社会服务和医疗保健组织的45名高级领导人进行了深入访谈，结果阐明了信任在大流行开始时提供服务方面的作用。首先，信任的历史促进了服务适应。有意识的外展，计划和文化响应服务与服务接受者保持信任。用老年人喜欢的语言提供服务和信息可以建立信任。社区网络促进并反映了各组织与老年人之间的信任。最后，客户普遍感到不信任，他们认为获得服务很有可能产生负面后果。我们的研究结果支持文化和语言多样化的服务的需要。为了提高信任，老龄化网络应该加强和扩大与社区组织的伙伴关系，这些组织通过历史、意向和与服务人群的相关性建立了信任。
The COVID-19 pandemic caused near immediate service delivery adaptation among social service and healthcare sectors. Findings from in-depth interviews with 45 senior leaders of social services and healthcare organizations serving older adults in Washington State elucidate the role of trust in service provision at the onset of the pandemic. First, a history of trust facilitated service adaptation. Intentional outreach, programs, and culturally responsive services sustained trust with service recipients. Providing services and information in an older adult’s preferred language built trust. Community networks facilitated and reflected trust between organizations and older adults. Finally, mistrust was prevalent for clients who perceived a high risk of experiencing negative consequences from accessing services. Our findings support the need for culturally and linguistically diverse services. To improve trust, the aging network should strengthen and expand partnerships with community-based organizations who have established trust through history, intentionality, and relevance to their service populations..