Innovating in the Time of Covid: Adapting Services for Young People Experiencing Extra-Familial Risks and Harms
Innovating in the Time of Covid: Adapting Services for Young People Experiencing Extra-Familial Risks and Harms
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新冠时代的创新：为经历家庭外风险和伤害的年轻人调整服务
DOI：
10.1111/cfs.13163
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发表时间：
2024
影响因子：
1.7
通讯作者：
Peace D
中科院分区：
文献类型：
--
作者：
Peace D
本文探讨了英格兰儿童社会护理部门的七个组织如何在新冠肺炎大流行限制期间调整其服务，以更好地满足经历家庭外风险和伤害的年轻人的需求。特别是，它侧重于这些组织的经验，试图在一个独特的危机背景下转变服务，并考虑什么样的见解，这一研究提供了创新和实践改进的过程中，在该部门。来自这七个组织的12名受访者参加了半结构化的访谈，这些访谈被分为叙事性和主题性。其中6名参与者接受了为期6个月的纵向采访，以便考虑他们在创新过程中遇到的障碍以及促进这一过程的因素和条件。从这些数据中，选择了三个纵向叙述账户，突出了整个数据集的象征性主题。调查结果表明，不受官僚主义的通常限制，组织可以以前所未有的速度调整服务提供，以更加以青年为中心和以福利为导向的方式应对青年人的需求。针对年轻人反馈的快速迭代发展周期表明，儿童服务部门具有惊人的灵活性和响应能力，这引发了关于是否以及如何在危机条件之外调动这一潜力的问题。
This paper explores how seven organisations from the children's social care sector in England adapted their service during the Covid‐19 pandemic restrictions to better meet the needs of young people experiencing extra‐familial risks and harms. Particularly, it focuses on these organisations' experience of attempting to transform services in a unique crisis context and considers what insights this situated study offers into the processes of innovation and practice improvement in the sector. Twelve respondents from these seven organisations participated in semi‐structured interviews, which were analysed both narratively and thematically. Six of these participants were interviewed longitudinally over 6 months, enabling consideration of barriers encountered within their innovation journeys and the factors and conditions that facilitated the process. From these, three longitudinal narrative accounts were selected, highlighting themes emblematic of the overall dataset. The findings indicate that, unencumbered by the usual constraints of bureaucracy, organisations could adapt service provision with unprecedented speed, to respond in more youth‐centred and welfare‐oriented ways to young people's needs. Rapid cycles of iterative development in response to young people's feedback suggested a surprising potential for agility and responsivity in the children's services sector, raising questions about whether and how this might be mobilised outside of crisis conditions.