Establishing a Relationship Between Warranty and Reliability
Establishing a Relationship Between Warranty and Reliability
复制标题
建立保修和可靠性之间的关系
DOI：
10.1109/tepm.2006.881765
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发表时间：
2006
影响因子：
--
通讯作者：
M. Pecht
中科院分区：
文献类型：
--
作者：
M. Pecht
在当今竞争激烈的市场中，消费者已经开始期望他们购买的产品将按预期运行，并且联邦和州法律已经通过将其作为消费者的权利来保护。保修是一种书面保证，即产品制造商将保证产品的质量和可靠性，在某些明示或暗示的时间或使用期限内纠正产品的任何合法问题，无需额外费用。本文介绍了保证的概念，保证与可靠性的关系。本文是在汽车工业的背景下编写的，并以点火模块为例进行了研究。提供了一份最佳做法和建议清单。一个关键的结论是，所有的保修以及保修外的回报被视为现场故障，除非证明存在其他原因的回报
In today's competitive marketplace, customers have come to expect that the products they purchase will perform as intended, and federal and state laws have been passed to enshrine this as a right of customers. A warranty is a written assurance that the manufacturer of a product will guarantee the quality and reliability of a product in terms of correcting any legitimate problems with the product at no additional cost, for some expressed or implied period of time or use. This paper presents the concept of a warranty, and the relationship between warranty and reliability. The paper is written in the context of the automotive industry, with a case study of an ignition module. A list of best practices and recommendations is provided. One key conclusion is that all warranty as well as out-of-warranty returns be considered field failures unless proven that another cause for returns exist