So Close and Yet So Far: How Embodiment Shapes the Effects of Distance in Remote Collaboration

So Close and Yet So Far: How Embodiment Shapes the Effects of Distance in Remote Collaboration
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如此接近却又如此遥远:体现如何塑造远程协作中距离的影响

DOI:
10.1080/10510974.2021.2011362
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发表时间:
2021
影响因子:
1.6
通讯作者:
Mutlu, Bilge
Mutlu, Bilge
中科院分区:
--
文献类型:
--
作者:
Kornfield, Rachel;Rae, Irene;Mutlu, Bilge

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Technology can facilitate communication across large distances. Although today’s technologies enable partners to convey rich verbal and non-verbal information, past research suggests that geographic distance can still hamper remote collaboration. In this study, we investigate whether a telepresence robot, by offering an embodiment of the user, allows communicators to experience their remote partners as being “really there,” overcoming distance effects. We conducted a two-by-two (distance: on-campus vs. across-the-country; embodiment: video-mediated vs. robot-mediated) between-subjects experiment, assessing collaboration in self-disclosure, persuasion, and negotiation tasks. Results showed that, while local participants viewed their remote partners as more present when communicating via telepresence robot, they also exhibited greater impression management in a self-disclosure task than did participants in video-mediated interactions. Consistent with embodiment helping to overcome geographic distance effects, we found that greater geographic distance had a negative impact on collaboration outcomes when a negotiation task was conducted via video-mediated communication, but not when conducted via robot-mediated communication. We did not observe effects of geographic distance, or interaction effects between embodiment and geographic distance, in the self-presentation and persuasion tasks. These findings suggest that a partner’s embodiment may change how individuals present themselves, and how geographic distance is experienced in remote collaboration, although these effects may vary across types of tasks being conducted remotely.
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