Unbundling workplace conflict: Exploring the relationship between grievances and non-strike industrial actions and the moderating effect of voice mechanisms
Unbundling workplace conflict: Exploring the relationship between grievances and non-strike industrial actions and the moderating effect of voice mechanisms
复制标题
分解工作场所冲突：探讨不满与不罢工工业行动之间的关系以及声音机制的调节作用
DOI：
10.1177/00221856221099788
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发表时间：
2022
影响因子：
2.3
通讯作者：
Hebdon Robert
中科院分区：
文献类型：
--
作者：
Noh Sung-Chul;Hebdon Robert
鉴于工作场所的冲突表达之间的相互关系的理解是必要的有效解决纠纷，本研究探讨了各种类型的声音机制之间的关系的调节作用的不满和非罢工工业行动。使用加拿大统计局工作场所和雇员调查的数据，我们发现有证据表明，不满和非罢工工业行动（例如，怠工，工作规则等）之间存在积极关系。在工会发言权较弱的工作场所，这种影响力较强，在非工会工作场所，这种影响力较弱，工作制度更广泛，参与程度更高，而且不受替代性争议解决制度的影响。我们的研究结果提供了理论见解的声音机制的作用，在工会和非工会环境中的个人和集体形式的冲突之间的相互关系。研究结果也对冲突管理和争端解决制度设计方面的争端解决具有实际意义。
Given that an understanding of the inter-relationships among workplace conflict expressions is necessary for effective dispute resolution, this study explores the moderating roles of various types of voice mechanisms in the relationship between grievances and non-strike industrial actions. Using data from the Statistics Canada's Workplace and Employee Survey, we found evidence that a positive relationship between grievances and non-strike industrial action (e.g. slowdowns, work-to-rule, etc.) is stronger in workplaces with weaker union voice, is weaker in non-union workplaces with more extensive high-involvement work systems, and was not affected by the presence of alternative dispute resolution systems. Our findings provide theoretical insights into the role of voice mechanism in the inter-relationships between individual and collective forms of conflict in both union and non-union environments. The results also have practical implications for dispute resolution in terms of the management of conflict and dispute systems design.