Assessment Method for Identifying Business Activities to be Replaced by AI Technologies
Assessment Method for Identifying Business Activities to be Replaced by AI Technologies
复制标题
DOI：
10.1016/j.procs.2021.08.164
复制
发表时间：
2021
期刊：
影响因子：
--
通讯作者：
H. Takeuchi;Azuki Ichitsuka;Taketo Iino;Shoki Ishikawa;Keito Saito
中科院分区：
文献类型：
--
作者：
H. Takeuchi;Azuki Ichitsuka;Taketo Iino;Shoki Ishikawa;Keito Saito
在本研究中，我们考虑了使用人工智能技术实现业务功能的人工智能服务系统。目前，人工智能技术正在被引入以支持各个业务领域的人类活动。因此，人们相信，人工智能技术将取代人类执行的一些业务任务。在本研究中，我们重点关注此类任务，并提出了一种相应的评估方法来识别它们。在这种方法中，我们定义了一个模型来表示从业者执行的业务任务。我们还确定了任务中每个元素所需的功能，以便在将人工智能技术应用于业务任务时可以将它们合并起来。此外，我们引入了一种模型，将业务任务（将由从业者执行一段时间）分为几个组。因此，我们可以确定在不久的将来业务任务中仍然需要的人员能力类型。通过分析两个样本企业，我们证实了所提出方法的有效性。
In this study, we considered AI service systems that use artificial intelligence technologies for business functions. Presently, AI technologies are being introduced to support human activities in various business domains. Consequently, it is believed that some business tasks performed by humans will be replaced by AI technologies. In this study, we focused on such tasks and proposed an assessment method for identifying them accordingly. In this method, we defined a model that represents the business tasks executed by practitioners. We also identified the features required for each element in the task so that they can be incorporated when applying AI technologies to the business task. In addition, we introduced a model that divides the business tasks, which will be performed by practitioners for a while, into several groups. Accordingly, we can identify the types of human capabilities that will still be required in a business task in the near future. By analyzing two sample businesses, we confirmed the efficacy of the proposed method.