Detecting potential weaknesses in business processes: An exploration of semantic pattern matching in process models
Detecting potential weaknesses in business processes: An exploration of semantic pattern matching in process models
复制标题
检测业务流程中的潜在弱点：流程模型中语义模式匹配的探索
DOI：
10.1108/bpmj-07-2013-0103
复制
发表时间：
2015
期刊：
影响因子：
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通讯作者：
A. Winkelmann
中科院分区：
文献类型：
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作者：
Philipp Bergener;Patrick Delfmann;Burkhard Weiß;A. Winkelmann
目的-使用过程模型自动化识别过程弱点的任务是有希望的，因为许多组织必须管理大量的过程模型。本文的目的是介绍一种基于模式的方法来自动检测语义过程模型中潜在的过程弱点，从而支持业务过程改进的任务。设计/方法/方式-设计研究的基础上，结合案例研究，作者探讨了设计，应用和评估的模式为基础的过程中的弱点检测方法在一个现实生活中的案例研究，在德国银行的设置。结果-业务流程的弱点检测可以自动化到显着的程度，使用模式匹配和语义业务流程建模语言。一个案例研究提供的证据表明，这种方法高度支持业务流程分析。研究限制/影响-所提出的方法是有限的事实，并不是每一个潜在的过程削弱…
Purpose – Automating the task of identifying process weaknesses using process models is promising, as many organizations have to manage a large amount of process models. The purpose of this paper is to introduce a pattern-based approach for automatically detecting potential process weaknesses in semantic process models, thus supporting the task of business process improvement. Design/methodology/approach – Based on design research, combined with a case study, the authors explore the design, application and evaluation of a pattern-based process weakness detection approach within the setting of a real-life case study in a German bank. Findings – Business process weakness detection can be automated to a remarkable extent using pattern matching and a semantic business process modeling language. A case study provided evidence that such an approach highly supports business process analysts. Research limitations/implications – The presented approach is limited by the fact that not every potential process weaknes...