The impact of the 'open' workspace on human collaboration
The impact of the 'open' workspace on human collaboration
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DOI：
10.1098/rstb.2017.0239
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发表时间：
2018-08-19
影响因子：
6.3
通讯作者：
Turban, Stephen
中科院分区：
文献类型：
--
作者：
Bernstein, Ethan S.;Turban, Stephen
组织对增加工作场所协作的追求导致管理人员将传统的办公空间转变为“开放”的，增强安全性的建筑，减少墙壁，门和其他空间边界，但很少有直接的实证研究人类互动模式如何改变这些建筑变化的结果。在两个基于干预的企业总部向更开放的办公空间过渡的实地研究中，我们使用来自高级可穿戴设备和电子通信服务器的数字数据，实证研究了开放式办公室架构对员工面对面，电子邮件和即时消息（IM）交互模式的影响。与普遍看法相反，面对面互动的数量显着下降（约。在这两种情况下，都有70%），电子互动也随之增加。简而言之，开放式架构并没有促进日益活跃的面对面协作，而是引发了人类的自然反应，即从社交中退出办公室，转而通过电子邮件和IM进行互动。这是第一个研究，以实证方式衡量面对面和电子互动之前和之后，通过开放式办公室架构。研究结果让我们了解到建筑对人类行为的影响，这种影响倾向于减少空间边界。本文是主题“揭示建筑对集体行为影响的跨学科方法”的一部分。
Organizations' pursuit of increased workplace collaboration has led managers to transform traditional office spaces into 'open', transparency-enhancing architectures with fewer walls, doors and other spatial boundaries, yet there is scant direct empirical research on how human interaction patterns change as a result of these architectural changes. In two intervention-based field studies of corporate headquarters transitioning to more open office spaces, we empirically examined-using digital data from advanced wearable devices and from electronic communication servers-the effect of open office architectures on employees' face-to-face, email and instant messaging (IM) interaction patterns. Contrary to common belief, the volume of face-to-face interaction decreased significantly (approx. 70%) in both cases, with an associated increase in electronic interaction. In short, rather than prompting increasingly vibrant face-to-face collaboration, open architecture appeared to trigger a natural human response to socially withdraw from officemates and interact instead over email and IM. This is the first study to empirically measure both face-to-face and electronic interaction before and after the adoption of open office architecture. The results inform our understanding of the impact on human behaviour of workspaces that trend towards fewer spatial boundaries.This article is part of the theme issue 'Interdisciplinary approaches for uncovering the impacts of architecture on collective behaviour'.