Using focus groups to evaluate client satisfaction in an alcohol and drug treatment program
Using focus groups to evaluate client satisfaction in an alcohol and drug treatment program
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DOI：
10.1016/s0740-5472(99)00083-5
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发表时间：
2000-06-01
影响因子：
3.9
通讯作者：
Franklin, KK
中科院分区：
文献类型：
--
作者：
Conners, NA;Franklin, KK
通常在酒精和药物治疗计划的有效性研究中，行为结果是唯一的焦点。虽然重要的是，行为结果并没有探讨客户对计划成功的看法，评估人员现在认识到从客户满意度方面衡量成瘾治疗计划的重要性。本文的主要目的是描述的经验，评估人员在他们试图通过使用焦点小组在一个全面的药物治疗计划的妇女和他们的孩子，以评估客户的满意度。这些焦点小组的结果是共享的，并讨论了适当的焦点小组方法在评估客户对妇女的综合药物治疗服务的满意度。(C)2000 Elsevier Science Inc. All rights reserved.
Often in studies of the program effectiveness of alcohol and drug treatment programs, behavioral outcomes are the only focus. While important, behavioral outcomes do not explore the viewpoint of the client about the success of the program, and evaluators are now recognizing the importance of measuring the performance of addictions treatment programs in terms of client satisfaction. The primary purpose of this article is to describe the experience of evaluators in their attempts to assess client satisfaction through the use of focus groups at a comprehensive drug treatment program for women and their children. The results of these focus groups are shared, and the appropriateness of the focus group methodology in assessing client satisfaction with comprehensive drug treatment services for women is discussed. (C) 2000 Elsevier Science Inc. All rights reserved.