Representing shop work: a dual ethnography
Representing shop work: a dual ethnography
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代表车间工作：双重民族志
DOI：
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发表时间：
2005
期刊：
影响因子：
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通讯作者：
Lynne Pettinger
中科院分区：
文献类型：
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作者：
Lynne Pettinger
后结构主义对文本和文本生产的关注最近为民族志带来了“再现危机”。这篇文章认为，代表性的问题最好在研究人员在现场收集数据时进行。这一论点是通过参考客户服务工作的双重民族志来探讨的，在这种民族志中，工人和客户的竞争角色得到了承认，并通过作为工人和购物者进行观察的时期纳入了研究设计。作为一名员工和一名购物者研究客户服务工作，反映出对代表的要求是如何取决于研究人员所扮演的社会角色的。这对讨论内部和外部地位和反身性的影响被考虑。
The post-structuralist focus on text and the production of text has recently produced a ‘crisis of representation’ for ethnography. This article argues that questions of representation are best engaged with while the researcher is in the field, gathering data. The argument is explored with reference to a dual ethnography of customer service work whereby the competing roles of worker and customer are acknowledged and incorporated into the research design through period spent observing as a worker and as a shopper. Researching customer service work as a worker and as a shopper reflects how claims to representation are contingent on the social role taken by the researcher. The implications of this for discussions of insider and outsider status and reflexivity are considered.