Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value
Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value
复制标题
DOI：
10.2307/25148636
复制
发表时间：
2004-06
期刊：
影响因子：
--
通讯作者：
Nigel P. Melville;K. Kraemer;V. Gurbaxani
中科院分区：
文献类型：
--
作者：
Nigel P. Melville;K. Kraemer;V. Gurbaxani
尽管信息技术(IT)对组织绩效的贡献对研究人员、管理者和政策制定者很重要，但关于我们知道什么和不知道什么，仍然存在不确定性和争论。对文献的回顾表明，研究信息技术与组织绩效之间的联系的研究在如何概念化关键结构及其相互关系方面存在分歧。我们基于企业的基于资源的观点开发了一个IT业务价值模型，该模型将不同的研究链整合到一个框架中。我们应用综合模型来综合已知的关于IT业务价值的知识，并通过提出命题和建议研究议程来指导未来的研究。一个主要的发现是，IT是有价值的，但其程度和维度取决于内部和外部因素，包括公司及其贸易伙伴的互补性组织资源，以及竞争和宏观环境。我们的分析为指导未来关于信息技术对组织绩效影响的研究和促进知识积累和创造提供了蓝图。
Despite the importance to researchers, managers, and policy makers of how information technology (IT) contributes to organizational performance, there is uncertainty and debate about what we know and don't know. A review of the literature reveals that studies examining the association between information technology and organizational performance are divergent in how they conceptualize key constructs and their interrelationships. We develop a model of IT business value based on the resource-based view of the firm that integrates the various strands of research into a single framework. We apply the integrative model to synthesize what is known about IT business value and guide future research by developing propositions and suggesting a research agenda. A principal finding is that IT is valuable, but the extent and dimensions are dependent upon internal and external factors, including complementary organizational resources of the firm and its trading partners, as well as the competitive and macro environment. Our analysis provides a blueprint to guide future research and facilitate knowledge accumulation and creation concerning the organizational performance impacts of information technology.