Tacit Knowledge Sharing During ERP Implementation: A Multi-Site Case Study
Tacit Knowledge Sharing During ERP Implementation: A Multi-Site Case Study
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DOI：
10.4018/irmj.2005040101
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发表时间：
2005-04
期刊：
影响因子：
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通讯作者：
Mary C. Jones
中科院分区：
文献类型：
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作者：
Mary C. Jones
本研究探讨企业资源计划ERP实施中的隐性知识分享。由于企业资源规划系统的跨职能性质，企业资源规划系统实施人员之间往往存在很大的知识差距。知识共享的一个基本假设是，个人可以分享他们所拥有的知识。虽然这是一个有效的假设外显知识，可以很容易地检查，除了个人谁创造了它，隐性知识是不容易检查。本研究提出了三家实施ERP的企业的隐性知识共享的促进者的研究结果。数据是通过多地点个案研究访谈收集的。本研究从几个方面对ERP实施中隐性知识共享的知识体系做出了贡献。首先，它确定和分类的因素，促进隐性知识共享在ERP实施。其次，它提出了哪些促进者似乎导致最隐性的知识共享。第三，它为从业人员提供了一些指导方针，他们可以在自己的ERP实施中使用。最后，本研究为未来的研究提供了方向，并提出了两个研究问题，这些发现可能会被探讨。
This study examines tacit knowledge sharing in enterprise resource planning ERP implementation. There is often a large gap in knowledge among ERP implementation personnel because of ERP's cross-functional nature. An underlying assumption of knowledge sharing is that individuals can share the knowledge they have. Although this is a valid assumption for explicit knowledge that can readily be examined apart from the individual who originated it, tacit knowledge is not as easily examined. This study presents findings about facilitators of tacit knowledge sharing in three firms that have implemented ERP. Data were collected through interviews using a multi-site case study. This study contributes to the body of knowledge about tacit knowledge sharing in ERP implementation in several ways. First, it identifies and categorizes factors that facilitate tacit knowledge sharing during ERP implementation. Second, it proposes which facilitators seem to result in the most tacit knowledge sharing. Third, it provides several guidelines for practitioners that they can use in their own ERP implementations. Finally, the study provides directions for avenues of future research, and suggests two research questions arising out of these findings that might be explored.