Of algorithms, Apps and advice: digital social policy and service delivery
Of algorithms, Apps and advice: digital social policy and service delivery
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算法、应用程序和建议：数字社会政策和服务交付
DOI：
10.1080/17516234.2018.1495885
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发表时间：
2018
影响因子：
2
通讯作者：
Paul Henman
中科院分区：
文献类型：
--
作者：
Paul Henman
摘要 大约半个世纪以来，世界各国政府一直在开发和采用新的数字技术来支持政策制定和服务提供流程。然而，直到最近，人们对这一现象及其如何改变政府的批评关注还很少。本文回顾了新兴技术的最新研究及其对政府政策和服务提供的相关变革以及对公民和服务用户的影响。本文重点关注数字技术的三个关键用途：自动化、应用程序和建议。本文通过这些例子表明，数字政府提高效率、提高服务质量以及开放和负责任的政府的愿景往往无法实现。本文最后承认数字技术在政府中的持续重要性，但也需要对采用技术的权力背景、政策和行政原则可能如何受到破坏以及人口如何日益分割、分散和控制有批判性的认识。
ABSTRACT Governments across the world have been developing and adopting new digital technologies for about a half of a century to support policy making and service delivery processes. Yet, until recently minimal critical attention has been given to this phenomenon and how it is transforming government. This paper reviews recent research on new and emerging technologies and the associated transformations they have for government policy and service delivery and the consequences for citizens and service users. The paper focuses on three key uses of digital technologies: automation, apps and advice. With the use of these examples, the paper demonstrates that visions of digital government of greater efficiency, improved quality of service delivery and open and accountable government are often not achieved. The paper concludes by acknowledging the ongoing importance of digital technologies in government, but also a need for a critical awareness of the power context of the adoption of technologies, of how policy and administrative principles may be undermined, and how populations may be increasingly segmented, fragmented and controlled.