Evaluating And Improving Computer-Supported Cooperative Problem Solving

这项研究将规划、构建和评估一个计算机支持的协作问题解决环境，教会人们如何通过合作解决问题。该环境基于沟通能力模型，该模型假设团队的有效性取决于帮助团队解决问题的沟通能力(或技能)的表现。该模式提供了各种沟通能力的初步分类，而这些能力又可以通过旨在支持相关沟通功能的在线工具在计算机支持的协作工作环境中表现出来。该系统的几个前身是由首席调查员开发的，旨在传授有效的问题解决技能，评估任务成功，并支持计算机支持的信息检索任务的合作问题解决。这项工作通过开发一种特殊的计算机支持的界面来扩展这项研究，该界面可以用来调查如何教人们使用沟通能力，以便更有效地解决问题。

This research will plan, build and evaluate a computer-supported cooperative problem solving environment that teaches people how to solve problems by working together. The environment is based on a communication competency model that assumes that a group's effectiveness depends upon the performance of communication competencies (or skills) that aid groups in solving problems. The model provides a preliminary categorization of the various communicative competencies that, in turn, can be represented in a computer-supported cooperative work environment through online tools designed to support related communication functions. Several precursors of this system have been developed by the principal investigator and were designed to teach effective problem solving skills, assess mission success, and support computer-supported cooperative problem solving for an information retrieval task. This work extends that research by developing a special computer-supported interface that can be used to investigate how to teach people to use communication competencies in order to solve problems more effectively.