The Use of Computers in Offices: Impact on Job Stress and Quality of Working Life

本研究探讨电脑对工作压力及工作生活品质的影响。本研究概念模型的主要特征是压力效应是由技术和工作特征共同决定的。工作的组织方式和工作的结构在计算机技术和工作压力之间的关系中起着重要的作用。该研究模型在一个公共服务组织的办公室工作人员（文职人员和专业人员）中使用各种计算机技术进行了测试。本研究采用多种数据收集方式（问卷调查、访谈、登录），多种信息来源（员工、主管、信息系统人员），多次数据收集（两次间隔一年）。纵向设计将允许测试计算机技术对工作压力的滞后效应和累积效应，并研究计算机技术特征的“自然”变化。研究人员进行了为期四周的日记，以测量计算机技术的特点和情绪状态，并检查这些变量与工作设计和其他工作压力指标之间的关系。这项集中研究了一个组织中办公室工作人员使用电脑的情况，可以增加我们关于电脑使用对工作压力和工作生活质量影响的理论知识。

This study examines the impact of computers on job stress and quality of working life. The main characteristic of the conceptual model in this study is that stress effects are determined by a combination of technology and job characteristics. The way work is organized and jobs are structured plays an important role in the relation between computer technology and job stress. The research model is tested with a population of office work (clerical workers and professionals) using various computer technology from one public service organization. The research uses multiple data collection methods (questionnaire, interviews and log-in's), multiple sources of information (employees, supervisors, information systems personnel), and multiple times of data-collection (2 times separated by one year). The longitudinal design will allow testing of the time-lagged and cumulative effects of computer technology on job stress, and the study of "natural" changes in computer technology characteristics. A four-week diary is conducted to measure computer technology characteristics and mood states and to examine the relationships between these variables, and job design and other measures of job stress. This focused study of the use of computers by office workers in one organization can increase our theoretical knowledge about the impact of computer use on job stress and quality of working life.