Benchmarking and Performance Improvement Tools for Manufacturing and Service Processes

制造和服务流程的基准测试和性能改进工具

• 批准号: 9313346
• 负责人: Richard Barr
• 金额: $ 19.5万
• 依托单位: Southern Methodist University
• 依托单位国家: 美国
• 项目类别: Continuing Grant
• 财政年份: 1993
• 资助国家: 美国
• 起止时间: 1993-09-01 至 1997-08-31
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=9313346&HistoricalAwards=false
• 关键词: Benchmarking; Performance; Improvement; Tools; Manufacturing

9313346 Barr Benchmarking is the global search for industry's best practices, for use in improving an organization's products and processes. Benchmarking is a process whose use as a part of total quality management programs is becoming widespread, but suffers from a lack of identification of best practice companies from within a group and metrics for evaluating both the degree of leadership by these companies and degree of inefficiency of aspiring firms Because of the strong economic and mathematical underpinnings of the proposed approach, a framework for process improvement will be developed which provides proscriptive directions to aspiring companies for becoming benchmarks themselves. Development of the optimization based support software (productivity tools) is a key component of this project. These procedures and software will be validated on a particularly demanding service sector application.

9313346巴尔 标杆管理是在全球范围内寻找行业最佳实践，用于改进组织的产品和流程。 标杆管理作为全面质量管理项目的一部分，其使用越来越普遍，但缺乏对集团内最佳实践公司的识别，以及用于评估这些公司的领导程度和有抱负的公司的低效率程度的指标 由于所提出的方法具有强大的经济和数学基础，因此将制定一个流程改进框架，为有抱负的公司提供禁止性方向，使其成为基准。 开发基于优化的支持软件（生产力工具）是该项目的一个关键组成部分。 这些程序和软件将在一个要求特别高的服务部门应用中得到验证。