Developing a National Science Digital Library (NSDL) LibQUAL+ Protocol

在研究图书馆协会的赞助下，该项目正在修改和重新利用现有的LibQUAL+协议，以评估为国家科学，数学，工程和技术教育数字图书馆（NSDL）计划的用户社区提供的服务。项目目标包括：（a）从用户的角度定义数字图书馆服务质量的各个方面;（B）创建一个工具，用于衡量用户对NSDL数字图书馆环境中数字图书馆服务质量的看法和期望;（c）确定数字图书馆的“最佳做法”，以便在各种业务和开发平台上加以推广;（d）有效管理使用者对数码图书馆服务的看法和期望，以加强学生的学习;（五）建立一个数字图书馆服务质量评估计划，作为美国图书馆协会图书馆服务质量评估计划的一个组成部分，研究图书馆;以及（f）使持续的产品和过程评价工作制度化，以积极和及时地管理成果。

Under the auspices of the Association of Research Libraries this project is modifying and repurposing the existing LibQUAL+ protocol for assessing the services provided for the user community of the National Science, Math, Engineering and Technology Education Digital Library (NSDL) program. Project goals include: (a) defining the dimensions of digital library service quality from the perspective of the users; (b) creating a tool for measuring user perceptions and expectations of digital library service quality across NSDL digital library contexts; (c) identifying digital library "best practices" that permit generalizations across operations and development platforms; (d) enhancing student learning by managing effectively user perceptions and expectations of digital library services; (e) establishing a digital library service quality assessment program as an integral part of the library service quality assessment program at the Association of Research Libraries; and (f) institutionalizing continuous product and process evaluation efforts directed toward positive and timely management of outcomes.