Stakeholder Alignment in Socio-Technical Systems

这项研究将有助于避免灾难性的“断网”。在虚拟组织中，促进有价值的联系。在利益相关者之间，并推进虚拟社会技术系统这一新兴领域的整合理论。许多复杂的社会技术系统都是虚拟的。元组织?由多个利益相关者组成。这些系统面临的主要挑战是使涉众能够充分地进行常规操作并支持周期性转换。涉众错位导致这些系统无法发挥其潜力，并可能导致灾难性的失败，例如对卡特里娜飓风的响应。本研究开发的工具和方法将用于推进？横向对齐?通过透明的数据收集实现利益相关者理论。这些工具和方法在促进利益相关者协调方面也将具有实用价值。将开发用于识别利益相关者之间的行为、结构和文化一致性或不一致性的基于web的工具和方法，允许利益相关者可视化他们的相互关系，并预测和处理威胁和机会。这些工具和方法的有效性以及利益相关者理论横向一致性的价值将在四个试点案例中进行测试，这些案例代表了一系列研究、教育和行业合作伙伴关系。我们每天都依赖于复杂的社会技术系统，如空气、水和地面运输系统、电网和医疗保健提供系统。其中许多需要几个不同组织和机构之间的合作或伙伴关系。这些伙伴关系依赖于利益相关者的协调才能有效运作。提供识别和处理涉众错位的工具可能潜在地改变这些系统的创建和管理，并帮助避免未来的灾难。

This research will help avoid catastrophic ?disconnects? in virtual organizations, promote valuable ?connects? among the stakeholders, and advance integrative theory in the emerging field of virtual socio-technical systems. Many complex socio-technical systems are virtual ?meta organizations? comprised of multiple stakeholders. The central challenge facing these systems is the alignment of stakeholders sufficient to enable regular operations and support periodic transformation. Stakeholder misalignment causes these systems to fall short of their potential and may result in catastrophic failures such as the response to Hurricane Katrina. This research develops tools and methods which will be used to advance ?lateral alignment? of stakeholders theory by enabling transparent data collection. These tools and methods will also be of practical value in fostering stakeholder alignment. Web-based tools and methods for identifying behavioral, structural and cultural alignment or misalignment among stakeholders will be developed, allowing stakeholders to visualize their interrelationships and to anticipate and address threats and opportunities. The efficacy of these tools and methods and the value of lateral alignment of stakeholders theory will be tested on four pilot cases, representing a range of research, educational, and industry partnerships. Every day we rely upon complex socio-technical systems such as the air, water and ground transportation systems, the power grid, and health care delivery systems. Many of these require cooperation or partnerships among several different organizations and agencies. These partnerships depend on stakeholder alignment to operate effectively. Providing tools to identify and address stakeholder misalignments could potentially transform the creation and management of these systems and help avoid future catastrophes.