Emergency Communication: Addressing the challenges in health care discourses and practices

通信故障已被确定为 新南威尔士州公立医院的重大事件（新南威尔士州卫生部，2005年a）。该项目产生的知识的一个关键应用效益将是 有助于减少导致患者死亡的严重事件 伤害-适用于全国紧急部门的结果。这一项目将使澳大利亚的医院和卫生管理部门受益，因为它们正在努力寻找解决通信故障影响的办法，并为保健人员提供通信培训。这项研究将为全系统改进通信能力提出建议。

Communication breakdowns have been identified as the major cause of critical incidents in public hospitals in NSW (NSW Health, 2005a). A key applied benefit of knowledge generated by the project will be a contribution to the reduction of critical incidents leading to patient harm - an outcome applicable to Emergency Departments nationally. This project will benefit Australia's Hospital and Health administrations as they endeavour to find solutions to the impact of communication breakdowns and provide communications training of health care personnel. The research will deliver recommendations for system-wide improvements in communication competency.